August 23, 2023 Update - We are happy to report that Videolytics is working again. Please ensure the extension is updated to version 1.45.1450. Thanks so much for your patience!
We are aware of an issue with the Videolytics feature not loading for customers after our recent extension update. Resolving this problem is our utmost priority and our dedicated Development Team is actively working on identifying the cause and implementing necessary fixes.
We've marked this issue as high-priority, meaning our team is fully dedicated to its resolution. We'll keep you updated on the progress and sincerely apologize for any inconvenience.