December 7th update:
We are happy to report that the Videolytics issue is now fixed. Please ensure the extension is updated to version v1.45.1525. If you need to manually update the extension go to chrome://extensions/ - click on our extension (Details) and on the next screen click the update button at the top of the page. After updating, go back to YouTube and refresh and you'll have our latest update.
Thanks so much for your patience, everyone!
December 6th update:
Unfortunately, the issue with the Videolytics tool persists and our Dev Team is actively addressing the matter. Due to recent changes to YouTube's UI, more users may find that the tool is not loading, regardless of their country or the ad popup as originally reported. We apologize for the inconvenience and assure you that we're working diligently to get this up and running again. We'll keep you informed of any updates. Thank you for your patience and understanding.
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We are investigating reports of Videolytics not loading for accounts with a regional YouTube domain such as:
Regrettably, if your YouTube account is linked to this type of site, the Videolytics tool may fail to load, displaying only a gray box on the right-hand side.
Additionally, YouTube's recent UI updates are creating a separate conflict with our Videolytics tool for accounts that do not have the regional stamp in the YouTube logo. Specifically, ad pop-ups on some video pages block Videolytics when the page initially loads. We recommend refreshing the video page or navigating to a different video and then returning to check if Videolytics loads properly.
For example --
On this video page, the box in red prevents Videolytics from loading:
After refreshing the same video page, Videolytics appears:
We apologize for any inconvenience caused by both of these issues and appreciate your patience as we work towards a resolution. Rest assured, our team is dedicated to resolving this promptly. Thank you for your understanding.