Due to a recent technical glitch, some TubeBuddy users were charged multiple times for their licenses. We sincerely apologize for the inconvenience, and we are actively working to void and refund all duplicate charges—you do not need to take any action.
What Happened?
A glitch in the TubeBuddy billing system caused some users to be inadvertently charged multiple times for their license renewals or purchases.
What Is TubeBuddy Doing About It?
- We have identified all affected transactions.
- We are currently in the process of voiding and refunding all duplicate charges.
- No action is required on your part — refunds and voids will be processed automatically.
- You can expect to see the reversed charges reflected on your original payment method within a few business days, depending on your bank or card issuer.
How Will I Know My Charges Were Refunded?
Refunds will be processed automatically. You may:
- See the adjustments directly on your bank or card statement.
- Receive an email from your payment provider confirming the refund (depending on your financial institution).
Do I Need to Contact Support?
There’s no need to reach out — everything is being handled on our end.
However, if you: Do not see a refund after 10 business days, or have any additional questions or concerns, please don’t hesitate to contact us at support@tubebuddy.com
What Steps Are Being Taken to Prevent This in the Future?
We have identified the root cause of the issue and are implementing additional safeguards and monitoring to prevent this type of glitch from happening again. Your trust is extremely important to us, and we are committed to improving our systems. Thank you for your patience and for being a valued member of the TubeBuddy community.