March 2023 update:
We are happy to report that Milestones are loading properly in our main menu in YouTube or you can find your milestones here - https://www.tubebuddy.com/milestones
We would like to take a moment to express our sincere gratitude for your patience and understanding during the extended time it took for our team to fix the issue with these features.
UPDATE FEBRUARY 16, 2023
We are happy to report our in-house data replacement has launched and stats for Channelytics and Milestones will populate soon.
You may notice zeros in some of your stats; this does not reflect your actual stats. As our system gathers this data the stats will normalize.
Unfortunately, we do not have a way to retrieve any Milestones that were achieved while the tool was down. We are terribly sorry about that and thank everyone for their patience and understanding.
UPDATE JANUARY 30, 2023
The TubeBuddy development team is in the final stages of creating a new, in-house means of data management/collection to replace what we had been using from Bentpixels/Statfire. The expectation is to have this implemented in early February. Optimistic outlook is to have this issue resolved some time next week.
UPDATE JANUARY 5, 2023
BentPixels reached out to us to let us know that they are in what they are calling the 'final stages' of the Statfire acquisition. As discussed in previous updates it is the changing ownership of Statfire that is preventing our access to the data needed for the Channelytics, Milestone Certificates and Competitor Scorecard tools. We have not been provided with an ETA for the finalization of this acquisition.
Due to the amount of time this issue has caused our outage the TubeBuddy development team continues to work on our own system for data gathering in order to populate these tools without the need of a third party. We are unsure which of these resolutions will go into affect but we look forward to implementing our own system regardless. While the outage has been a severe burden for our staff and users we are happy to report that this opens the possibility for improvements and additions to these tools which we did not have the ability to provide in the past.
UPDATE DECEMBER 13, 2022
Due to the ongoing nature of the Statfire/BentPixel acquisition and the timeframe we expect this to take TubeBuddy has begun developing our own system for gathering the data needed in order to populate the Channelytics graph, Milestone certificates etc. While we still do not have an ETA as this requires an immense amount of product development we feel that this will be a better strategy in the long run as it gives us opportunities to improve on the data collection methods and more importantly the features that can be provided with that data. At this time we do not suspect this issue to be resolved before the end of January, though when we are able to roll-out our own version of this we expect for it to be an improvement in the overall product provided.
UPDATE NOVEMBER 30, 2022
Milestone certificates will populate, though the data outage is causing delays that may cause a lag of several days before this happens. Dates for these milestones may not be accurate. We have also seen some issues where Channel Reviews are not populating correct data for some channels; our development team is in the process of looking for workarounds and possible resolutions for this now. Channelytics remains down indefinitely until the Statfire/BentPixel merger has been finalized and new data allowances/permissions are provided.
UPDATE NOVEMBER 7, 2022
Some clarification on the bugs you may be seeing with TubeBuddy; be advised that the issue identified above will affect several of our TubeBuddy tools, including:
- Milestone Certificates
- Competitor Scorecards
Milestone certificates will still populate but there may be a delay of several days before they populate. At this time there is not a known resolution for the blockers that are preventing this data transfer and our vendors are still working with YouTube in order to get this restored. There is at this time no ETA for resolution.
UPDATE OCTOBER 31, 2022
We are continuing to coordinate with the BentPixels team on this issue. They have run into a blocker that they are currently working to resolve, and this is being hampered due to some restraints for the data needed to populate some of the TubeBuddy tools. YouTube has been contacted in an effort to get assistance with this blocker. BentPixels is committed to continuing with updates on this issue and will be working with YouTube in order to get this resolved but at this time there is not an ETA for resolution, and we expect this issue may linger longer that originally expected.
UPDATE OCTOBER 24, 2022
Statfire has announced that the issue preventing the data for our Channelytics tool has been identified and a resolution is currently underway. While the ETA is still tentative Statfire expects to have this implemented by Tuesday, October 25. The team has also identified several possible peripheral issues which may hold up the immediate resolution, which is why the ETA remains tentative.
The data that we TubeBuddy uses to populate our Channelytics/Milestones (and a few other features) is provided to us by a third-party Vendor. Statfire, our vendor is in the process of undergoing a transition to new ownership and in the process they are experiencing some issues with the transmission of data from YouTube to TubeBuddy.
The issue has been identified and Statfire is in the process of resolving some lingering issues now. We do not have an exact ETA as to when Channelytics/Videolytics data will be present again but we expect to have this up and running again in a few days. Further updates to this issue will be addressed/added to this article and in our Discord Server.